WHO WE ARE
Retiree RxCareTM employs a patient-centric approach to control rising prescription medication usage and costs. Our belief in offering customized programs helps patients receive the appropriate programs and services necessary to improve health outcomes and satisfaction.
Our clients benefit as well, as they are better able to control or reduce prescription drug program costs. Results are accessible through ongoing account manager communication, extensive reporting, and our transparent, pass-through pricing model.
Retiree RxCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Retiree RxCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Retiree RxCare:
• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Written information in other formats (large print and accessible electronic formats)
• Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Member Services. If you believe that Retiree RxCare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Retiree RxCare through Elixir Rx Solutions, LLC. Mailing address: Elixir Rx Solutions, LLC, 2181 E. Aurora Rd, Ste. 201, Twinsburg, OH, 44087, Member Services: 800-361-4542, TTY: 711, email: firstname.lastname@example.org. If you need help filing a grievance, Elixir Rx Solutions, LLC Member Services is available to help you, at the phone number listed above. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-868-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.